FAQs

No. Most customers can check out as a guest or create an account during checkout. Creating an account makes it easier to view order history, track shipments, save addresses, and place future orders.

Yes. Qualified businesses may be eligible for account-specific pricing, payment terms, or other commercial benefits. Approval requirements and available programs vary by account type. Contact us or submit a business account application to learn more.

Account-specific pricing is only displayed when you are signed in with the email address connected to an approved company account. If your pricing still does not appear, confirm that you are logged into the correct account and contact our support team for assistance.

We accept the payment methods shown during checkout, which may include major credit cards and accelerated checkout options. Approved commercial accounts may also be eligible for invoicing or payment terms.

Sales tax is calculated based on the shipping destination and applicable state and local requirements. Tax-exempt customers must provide valid exemption documentation before an order is processed without tax.

Contact us as soon as possible if you need to change or cancel an order. We will make every effort to accommodate your request, but orders that have already entered fulfillment or shipped may not be changed or canceled.

Yes, we also ship to Canada and Mexico. Shipping costs may apply, and will be added at checkout.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping charges are based on factors such as destination, package size, weight, order value, and selected delivery method. Oversized, palletized, expedited, or international orders may require additional freight charges.

Once your order ships, tracking information will be sent to the email address used at checkout. Customers with an online account may also be able to view tracking details from their order history.

Inspect your shipment as soon as it arrives. If anything is damaged, missing, or incorrect, contact us within 7 days of delivery. Please retain the packaging and provide photographs of the shipment, product, shipping label, and any visible damage.

First, check the delivery location, surrounding property, household members, and carrier tracking details. If the shipment still cannot be located, contact us promptly so we can help initiate a carrier investigation. Carrier investigations and replacement eligibility may vary by shipment.

Eligible unused and uninstalled products may be returned within 30 days of delivery. Products must be in new, resalable condition and include the original packaging, documentation, and components. Return authorization is required before sending any product back.

Installed, used, damaged, modified, special-order, clearance, final-sale, or custom products may not be eligible for return. Original shipping charges, expedited fees, international fees, and return shipping costs are generally non-refundable unless the return is due to an error by The Hub Corporation.

Warranty coverage varies by product and begins from the applicable purchase or installation date stated in the product warranty. To submit a claim, contact us with proof of purchase, product information, installation details, photographs, and a description of the issue. Products should not be discarded until the claim has been reviewed and further instructions have been provided.